This profile describes Linda Nguyen’s efforts to establish Community Benefits Agreements (CBAs) during her tenure with Jobs to Move America, a policy advocacy organization. JMA has taken an innovative approach to CBAs, developing contracts with businesses that receive public infrastructure funding. This resource can be useful for practitioners exploring different ways to structure CBAs to support quality jobs as well as those interested in the intersection of job quality and environmental advocacy.

This profile documents how YouthBuild Philly engages retail businesses to strengthen equity, inclusion, and retention for the young people the organization serves. Key practices include identifying quality jobs and providing training and coaching to frontline managers to foster supportive supervision. Workforce organizations seeking to forge stronger business partnerships that improve worker retention can learn from these approaches.

This series, informed by local job quality initiatives, can support workforce development professionals interested in beginning or strengthening engagement with employers to improve job quality. The reports are organized around three areas: 1) Strategies for Resourcing Job Quality Initiatives, with a focus on co-investment strategies with employers; 2) Practitioner competencies that can support staff engaged in job quality efforts with employers; and 3) Employer readiness characteristics to consider when determining employer partners. The last report also includes a link to a resource to help practitioners navigate employer resistance to change efforts. This series may also be useful for others interested in partnering on local job quality efforts, including economic development professionals and employers.

The Employer Engagement Question Bank is designed to help workforce professionals engage in conversations with businesses to support the job seekers they work with. This tool can be used to learn about a business with an eye toward providing workforce services, developing expertise about industry norms and practices, and building relationships that build credibility in discussions about strategies for promoting worker retention and advancement. The tool includes questions to build understanding of the business, its workforce needs, and a range of job quality factors including compensation, opportunities for advancement, and equity and inclusion. Workforce development practioners and other professionals who support workers can adapt the tool to meet their employer engagement goals.

This report examines definitions and research on job quality and provides a job quality framework based on findings. It focuses on job quality elements with the potential to support economic mobility. Designed to provide common ground for discussions around job quality, this report may be useful for practitioners and employers interested in exploring job quality frameworks and the link between job quality elements, worker well-being, and upward mobility.

This report addresses worsening job quality during the COVID-19 pandemic, using data from the 2020 Great Jobs Survey and building on the 2019 Great Jobs report. Among other insights, the report addresses how COVID-19 had a differential impact on high wage versus low wage workers, how job quality before the pandemic predicted job quality changes during the pandemic, and how COVID-19 has created new job quality challenges, such as increased remote work.

This report includes 23 practices to embed racial equity into your organization by developing, recognizing, and promoting frontline employees of color. Employers and practitioners can use this resource to structure and implement equitable policies for advancement to strengthen their business.

The future of work has received an avalanche of attention over the past several years from the media, academics, and policymakers. However, most discussion has been theoretical and speculative. And the challenges facing opportunity youth have largely been left out of this conversation. Given this context, the Aspen Institute Economic Opportunities Program and Aspen Institute Forum for Community Solutions, with support from the Citi Foundation, developed a practical approach and toolkit that community leaders can use to begin to learn how the future of work is playing out right now in their local economies. The toolkit includes a framework and questions to guide conversations with employers and young adults to learn from them about the nature and structure of work in specific occupations and what’s changing now; a guide to resources for conducting background labor market research to inform conversations; and sights from three organizations that pilot-tested the approach and toolkit in their communities

Companies can play an important role in making online upskilling accessible and relevant to frontline workers. Our latest report documents one partnered approach to designing and piloting an online training program for incumbent workers, led by a food service company, a civic leadership organization, and a local university in Pittsburgh, Pennsylvania. It explores how Eat’n Park partnered with Robert Morris University and the Allegheny Conference on Community Development to design and deliver digital training to frontline Eat’n Park employees. Our profile shares findings from a pilot customer service training program, focusing on the experiences of workers who participated and their managers

Good Jobs, Good Business is a comprehensive toolkit for small business owners seeking to improve job quality. The toolkit includes sections on Employee Compensation, Scheduling and Paid Leave, Hiring and Professional Development, Employee Engagement, Health Benefits, Retirement and Wealth Building, Racial Equity, and Covid-19. Each section helps users develop a business case and provides guidance on implementing new policies. This resource is designed for small business owners but can also be used by partners (including lenders and workforce development organizations) to coach businesses on job quality improvements with potential business benefits.