To achieve vibrant communities and expand economic opportunity, capital must play a key aligning role. Business lenders and investors, including those such as CDFIs that seek social impact as well as financial returns, are important contributors to the local economy and job creation. But what kinds of jobs are the businesses they finance creating? What kinds of jobs do we want them to create? Can we influence the quality of these jobs? And what can job quality advocates in workforce development and other fields learn from pioneering investors and lenders about strategies to measure job quality in firms and drive business practice change?

This event features representatives from CDFIs and investors to discuss these questions.

Lack of access to quality jobs is a key contributor to rising inequality. Race, gender, and place all play a critical role in who has access to quality work and economic mobility. How can leaders across fields take concrete steps to assess and address disparities in job quality in a regional labor market and improve outcomes for all workers? This event explores the following questions: Why prioritize and measure job quality in your work? What data sources, tools, and approaches can you put to work immediately to assess job quality in your local labor market? How can you disaggregate data by race, gender, and place, and analyze disparities in job quality in a region?

Manufacturers looking to improve productivity and efficiency often turn to Manufacturing Extension Partnerships (MEPs), public-private partnerships supported by the US Department of Commerce that provide consulting services to support their growth and competitiveness. These partnerships often focus on implementing lean manufacturing strategies to cut waste and eliminate production bottlenecks. But what if they also adopted people strategies, focusing on job quality alongside process and product strategies to help businesses solve their problems?

Illinois Manufacturing Excellence Center (IMEC) took just this approach with its Genesis initiative, working with manufacturers to implement “good jobs” strategies to improve workforce engagement, productivity, and stability, alongside process and product improvements. Launched in 2014, with the support of the Chicagoland Workforce Funder Alliance (CWFA), the Genesis initiative is based on the premise that workforce practices are central to a firm’s operations, productivity, and competitiveness. Through Genesis, IMEC fine-tuned a strategic planning approach that helped companies explore process- and product-related challenges that were deeply interwoven with people-related challenges.

This report details the process IMEC followed to implement Genesis, how it worked with manufacturers, results from the initiative, and key considerations for other MEPs, funders, and policymakers looking to learn more about this approach and how they can support similar work in their communities.

To make the business case for improving retention, employers can use this simple calculator to get a ballpark estimate of hard costs of turnover. Partners can complete this exercise with businesses to show the value of their services or talent management practices that reduce turnover. Unlike many other turnover calculators, this tool includes both direct costs, such as the cost of hiring or orientation, and indirect costs, such as lower employee morale or poorer customer service.

In this paper, authors Karen L. Corman and Ryne C. Posey outline several key considerations for implementing a pay audit to assess pay disparities among current and incoming staff. Topics explored include the potential benefits and drawbacks of pay equity audits, the purpose and parameters of the audit, privilege considerations, practical guidance for conducting the audit, and post-audit considerations and remediation strategies. HR professionals and other individuals involved in conducting pay audits may find this resource useful. Additionally, those who work with employers may be interested in sharing this with their partners. You may access this downloadable document by clicking on the “PDF” symbol towards the top, right-hand side of the linked webpage.

Running a company with job quality in mind is good business, and a metric for quality jobs could improve decisions about where to invest, whom to lend to, and which companies to do business with. However, until now, there was no easy and consistent way to measure a businesses’ “people outcomes” and benchmark to industry peers.

In 2018, the Economic Opportunities Program’s Good Companies/Good Jobs Initiative, in partnership with Working Metrics, unveiled a new tool that assesses businesses’ job quality performance for frontline workers and benchmarks them against others. This tool is part of a unique nonprofit-for profit collaboration with Working Metrics to get this tool into the hands of investors and businesses’ procurement systems to help them include firms’ treatment of workers in their decision making – thereby creating strong incentives for business change.

This Working in America event includes a presentation on this tool and discussion with businesses who contributed to it and used it to improve their practices.

This guidebook offers an equity-based approach to research to strengthen the quality and authenticity of information used to drive decision-making. The guide addresses existing power dynamics and unintended biases in the creation of research and focuses on community members as authors and owners of information. In addition to describing seven inequities and opportunities for change in the research process, this resource provides guidance for community organizations, researchers, and funders. This resource may be particularly useful to individuals and organizations interested in centering input from community organizations, community members, and/or workers to inform job quality strategies.

This racial equity tool is designed to support workforce development organizations and practitioners to advance their racial equity practice. The assessment guides workforce development organizations and practitioners to evaluate their programs, operations, and culture in order to identify areas of strength and opportunities for growth. Practitioners can use the toolkit to explore approaches that support institutional racial equity, evaluate their current efforts, and plan next steps to strengthen their practices.

This Harvard Business Review article, written by a professor of operations at MIT Sloan School of Management, explains research findings about why good jobs—those with livable wages, predictable hours, training, and opportunities for promotion and growth—can also make retail businesses more stable and competitive. This article can be used to understand the business case for the “Good Jobs Strategy,” which involves investing in labor while strengthening operational effectiveness.

This toolkit provides leaders in the restaurant industry with practical resources for assessing, planning, and implementing steps to embed racial equity in workplace practices. Through partnerships with two restaurants, the toolkit highlights skills and tools critical to supporting restaurants on their racial equity journey and provides tangible examples to support implementation. This toolkit can help employers and their partners identify where racial bias may be operating in a restaurant’s policies and practices and implement solutions.