While the low quality of many “essential” jobs became more apparent during the pandemic, the issue of low-quality jobs is longstanding. This publication is based on a survey of organizations about their efforts to advance job quality. Survey responses were gathered before the effects of the pandemic took hold, and understanding perspectives on job quality then can give us important insights as we tackle the urgent challenge of improving job quality now. Many organizations are working to improve job quality both within their own organizations and externally, but they face a variety of challenges. They are eager for more tools and resources to support their efforts.

In Boston’s increasingly competitive hotel industry, what does it take to stay on top? The Omni Parker House, America’s longest continuously operating hotel – and proud originator of the Boston cream pie – earns its four-star Trip Advisor rating by investing in its most important asset: its people. The first step is meeting basic employee needs through generous wages and full benefits. But the key to the Omni’s exceptional customer service lies in recruitment, training, and performance management systems that empower frontline staff to make decisions, solve problems, and advance to management roles. The Aspen Institute recently spoke with Alex Pratt, Area Director of Human Resources at Omni Hotels & Resorts, a chain of 53 hotels that includes Boston’s Omni Parker House. Alex brings more than 25 years of experience in hospitality, and has achieved industry-leading retention and high employee satisfaction at the Parker House.

In July 2017, the Aspen Institute convened its second annual Economic Security Summit, “Reconnecting Work and Wealth: Constructing a New American Middle Class.” Where a cross-section of leaders from industry, academia, philanthropy, government, and nonprofit organizations grappled with how to restore widespread economic prosperity to families and communities all across America. This report captures the ideas that emerged as participants debated factors contributing to the growing economic divide, what inequality means for our democracy, and potential opportunities to strengthen family economic security and upward mobility in the 21st century.

This report details findings from a landscape scan that identified emerging trends and field-building opportunities for sector partnerships that are working to embed equity and reduce disparities. This can be a useful resource for workforce practitioners seeking to frame their work around equitable outcomes.

In recent decades, workers’ paychecks have remained stagnant, despite increases in productivity. At the same time, returns to wealth have increased. Strategies that transform workers into owners, such as employee share ownership strategies, have the potential to give working people a stake in our growing economy and include them in the nation’s prosperity. With employee share ownership strategies, employees may hold a majority of shares as participants in an Employee Stock Ownership Plan (ESOP), be members of a worker cooperative, or have a meaningful stake in a public company or start-up. Business leaders often emphasize the value of employee engagement, and many have found that these strategies contribute to higher levels of worker engagement, relative to that of peer companies. In this event, panelists discuss how employee share ownership strategies help workers to share in the success of their companies, while promoting business success.

Out of sight and out of mind for most of us, at least 1 million farmworkers (estimates vary) in the US harvest tomatoes, strawberries, melons, oranges, and more. These workers endure strenuous working conditions, low pay, long hours, and all-too-frequent abuse, mistreatment, and exposure to chemical and other hazards.

In Florida’s tomato fields, a group of farmworkers came together to improve their working conditions. They formed the Coalition of Immokalee Workers and won industry agreements to the Fair Food Program, a partnership of farmers, farmworkers, and retail food companies that ensure humane wages and working conditions at participating farms. In her new book, I Am Not a Tractor! How Florida Farmworkers Took on the Fast Food Giants and Won, Susan Marquis tells the story of the Coalition and draws implications for other industries. This event featured a discussion of the book, the Fair Food Program, and the potential for worker-driven social responsibility strategies to improve job quality throughout the nation and world.

This is a profile of Charm City Run, a Baltimore-area running and walking specialty store, as part of the Good Companies/Good Jobs initaitive research.

This issue brief by PHI analyzes the impacts of recent policy changes in New York state impacting home care aides and defines what a quality job looks like for a caregiver. The elements of a quality job in this occupation are organized in three categories: compensation, opportunity, and supports. While designed for care workers, the framework has relevance across industries and application for all practitioners seeking to define and assess job quality in an organization.

High unemployment rates among teens and young adults have caught the attention of the popular press, policymakers, and many others. Labor market participation – working or actively seeking work – has fallen for these groups at alarming rates since 2000, especially for teens. While the declines have affected all young worker demographic groups, unemployment is even more acute for young people of color who have lower levels of labor market attachment overall.

In this event, we ask: what is causing these trends? Is the economy experiencing structural or cyclical changes that would explain it? Is it sluggish job growth or technology? Have employers just altered their preferences? This panel explores trends in young adult workforce participation and potential factors driving them. Panelists take a close look at the role employers and stronger connections to employers can play in helping teens and young adults access career-launching work experience. Panelists also discuss policies that may be contributing to the problem as well as those that may help to improve young worker access to early work experience and economic prosperity.

National attention is increasingly focused on growing inequality, stagnating wages, rising unrest, and economic insecurity and immobility. From Occupy Wall Street to the Fight for $15, workers and their families have raised their voices for change in recent years, calling on society to uphold its values, including equal opportunity to succeed through work. How can these voices to be translated into changes in policies and practices? Can exercises of democratic rights – to free speech and association – provide a means for workers and their families to attain fair wages, reasonable hours, and safe working conditions?

David Rolf, one of the nation’s most successful labor organizers in recent years, discusses his book The Fight for $15: The Right Wage for a Working America. He is joined by local labor leaders who share their experiences in today’s workplace and their efforts to engage their co-workers, advocating for better working conditions and revitalizing the democratic process.