The Hartford has a large workers’ compensation business, ranked 2nd in the nation based on direct written premiums. Workers’ compensation is insurance that provides coverage in the form of cash payments or medical care for workers who are injured on the job. Recently, the company discovered that a significant proportion of claims that were made through the workers’ compensation department were relatively simple claims, referred to as “medical only,” that required only coverage for medications or medical care and not more complex areas such as lost wages or time off work. Medical-only also includes claims that do not require any significant medical intervention or service, as well as claims where the treatment was completed before the claim was filed. This area represented a prime opportunity for automation, where work previously done by a claim administrator would instead be automated using custom-built computer algorithms, freeing up staff members to do more complex work. They determined that some medical-only claims processes could be automated, eliminating multiple human touchpoints without sacrificing compliance or customer outcomes. As with other automation efforts, AI often creates significant financial returns and efficiency gains, giving work previously done by humans to a machine. Unlike many automation efforts, though, The Hartford did not find savings through eliminating workforce. Rather, they took the opportunity created by the automation and reformed roles to fill different business needs, enabling the entire workers’ compensation department to handle more, more efficiently.

This piece reflects on the Aspen Institute Economic Opportunities Program’s event “Democratizing Work: The Role, Opportunities, and Challenges of Worker Cooperatives in the US,” which introduced the US movement for worker cooperatives and discussed their potnetial to improve job quality.

This piece from the Aspen Institute Economic Opportunities Program discusses how placing trust in workers is not just important for job quality but also improves business outcomes, as well as reflecting on the economy-wide implications of increasing trust in workers.

The profile features an interview with A Few Cool Hardware Stores founder and CEO, Gina Schaefer, who explains her decision to convert to an ESOP, the process of transitioning to employee ownership, and the challenges and successes she and the new employee owners have encountered along the way. Gina recently published a book, Recovery Hardware, about the business’s journey in helping revitalize neighborhoods and in supporting employees to improve their lives.

This issue brief reviews the history and current state of job design, highlights the benefits workers and businesses receive when jobs are designed with worker well-being in mind, and notes emerging issues and practices in job design related to technology, work-based learning, and employee ownership. We hope this brief sparks new thinking and conversations about how we can all encourage and contribute to designing work and workplaces that promote quality jobs.

This article summarizes “The Rewards of Work: Lessons from the Fair Labor Standards Actt,” an Opportunity in America event EOP hosted in 2022 to explore the history of the FLSA and how it could be updated and strengthenedt to improve workers’ wages and working conditions.

This piece draws attention to the rising safety risks for workers due to climate change, especially heat related risks and the policies that could help protect workers.

This piece features video excerpts from interviews with the Colorado Department of Labor and Employment Northwest Workforce Area, as well as Carpet One Floor and Home, to hear about their partnership in a small business advising pilot aiming to improve job quality.

This publication compiles seven lessons for small business prospecting, recruitment, and ongoing engagement. The lessons outlined in this tool are based on our experience working with Pacific Community Ventures and workforce partners to conduct job quality-focused business advising pilots with small businesses across the country. Although there is no one-size-fits-all approach to developing relationships with employers, we have found that asking lots of questions and tailoring engagement to the local context is key.

This article summarizes “Worker Power and the National Labor Relations Act,” an Opportunity in America event EOP hosted in 2022 to explore how the NLRA could be updated and strengthenedt to support workers’ right to organize and join a union.