The Hartford has a large workers’ compensation business, ranked 2nd in the nation based on direct written premiums. Workers’ compensation is insurance that provides coverage in the form of cash payments or medical care for workers who are injured on the job. Recently, the company discovered that a significant proportion of claims that were made through the workers’ compensation department were relatively simple claims, referred to as “medical only,” that required only coverage for medications or medical care and not more complex areas such as lost wages or time off work. Medical-only also includes claims that do not require any significant medical intervention or service, as well as claims where the treatment was completed before the claim was filed. This area represented a prime opportunity for automation, where work previously done by a claim administrator would instead be automated using custom-built computer algorithms, freeing up staff members to do more complex work. They determined that some medical-only claims processes could be automated, eliminating multiple human touchpoints without sacrificing compliance or customer outcomes. As with other automation efforts, AI often creates significant financial returns and efficiency gains, giving work previously done by humans to a machine. Unlike many automation efforts, though, The Hartford did not find savings through eliminating workforce. Rather, they took the opportunity created by the automation and reformed roles to fill different business needs, enabling the entire workers’ compensation department to handle more, more efficiently.

This issue brief reviews the history and current state of job design, highlights the benefits workers and businesses receive when jobs are designed with worker well-being in mind, and notes emerging issues and practices in job design related to technology, work-based learning, and employee ownership. We hope this brief sparks new thinking and conversations about how we can all encourage and contribute to designing work and workplaces that promote quality jobs.

This piece draws a line between investment in climate infrastructure and the opportunity to invest in good jobs, achieving climate goals by investing in workers, families, and communities.

This piece features video excerpts from interviews with the Colorado Department of Labor and Employment Northwest Workforce Area, as well as Carpet One Floor and Home, to hear about their partnership in a small business advising pilot aiming to improve job quality.

This publication compiles seven lessons for small business prospecting, recruitment, and ongoing engagement. The lessons outlined in this tool are based on our experience working with Pacific Community Ventures and workforce partners to conduct job quality-focused business advising pilots with small businesses across the country. Although there is no one-size-fits-all approach to developing relationships with employers, we have found that asking lots of questions and tailoring engagement to the local context is key.

In this event, panelists discuss the role that employers, workers, government, philanthropy, and others can play in shaping how workplace technology is developed and deployed. How does technology affect job design? How can investments in both workers and technology improve business performance and increase employee retention and engagement? How can workers be engaged to help shape how technology is used? And what can we learn from human-centered design?

This shared definition of job quality was created collaboratively by leaders in business, labor, workforce development, and policy as part of the Good Jobs Champions Group, an initiative of the Aspen Institute Economic Opportunities Program and the Families and Workers Fund. The definition provides a framework for understanding job quality, dividing the components of a good job into three categories: economic stability, economic mobility, and equity, respect & voice.

This event serves as a capstone to a year-long study on how the events of 2020 and 2021 — including the COVID-19 pandemic and heightened attention to racial inequality — affected businesses, including their operations, skill needs, hiring, human resources, and education and training programs. Panelists discuss what they learned from employers and what can and should be done to help workers build the digital skills needed to advance in the workplace.

Over the past year, UpSkill America conducted a three-phase study to learn how the pandemic and heightened attention on racial inequities have influenced companies’ employment plans for the months and years ahead. We were especially interested in the impact these changes were having on frontline and entry-level employees and employers’ education and training programs. n this third phase of the research, we spoke directly with employers and asked:

In what ways are businesses adopting technology in the workplace, and has COVID-19 accelerated these efforts?
How is digital transformation impacting skill needs for frontline workers?
What approaches are businesses taking to support development of digital skills for frontline workers?

Promoting Equity and Inclusion and Connection to Good Fit Jobs for Young Adults describes three categories of practice for employer engagement including leveraging political and financial incentives to influence employer practice change; acltivating connections between employers and young adults to influence employer practices; and working with employers to change practices from the inside. We hope this new publication will be helpful for workforce practitioners looking to engage with employers around supporting equity and inclusion in the workplace and to expand good-fit jobs in their communities.