The pandemic led to unprecedented changes in how businesses operate and the way people live and work. These changes have included the acceleration and adoption of digital technology in the workplace. UpSkill America, with the support of Strada Education Network and Walmart.org, spent six months conducting interviews and surveys with employers about how the events of 2020 have affected their businesses. In the process, we learned about how businesses have adopted new technologies to respond to workers’ and customers’ needs. For many companies, digital transformation has led to changes in how they think about the skills frontline workers need to be successful in their jobs and the investments in education and training programs needed to support workers’ development.

Learn about results of our survey of over 340 business leaders and hear directly from leading employers in food service, healthcare, manufacturing, and retail. Panelists share how their businesses have responded to events in 2020, including ways they have responded to technological change and racial inequities in employment.

While California boasts a strong economy by many measures of growth, too many Californians have not enjoyed the benefits of the state’s broader economic success and the extraordinary wealth generated. As the nation grapples with demographic and geographic economic inequities that have been growing over the first two decades of the 21st century, and that have been exacerbated in this time of national crisis, what does the Golden State plan to do so that workers of every race, ethnicity, geography and gender have what they need to support themselves and their families, and thrive now and in the future?

Established prior to the COVID crisis, California’s Future of Work Commission has been tasked with confronting this question. It aims to create a new social compact for California workers, based on an expansive vision for economic equity that takes work and jobs as the starting point. We invite you to join this discussion and hear firsthand what California is doing to build a brighter future of work.

Our economy doesn’t just need more jobs, it needs better jobs. How should policymakers and practitioners define job quality and make improved job quality their guiding principle? What ideas can help restore the ideal of work as the pathway to the American Dream? In a shared statement, the Aspen Institute’s Job Quality Fellows drew on their diverse experiences and perspectives to develop a shared set of policy principles to improve job quality for working people across the US. This interactive event features Betsy Biemann (Chief Executive Officer, Coastal Enterprises Inc., Brunswick, Maine), Jose Corona (Vice President, Programs & Partnerships, Eat.Play.Learn Foundation, Oakland, California), Caryn York (Chief Executive Officer, Job Opportunities Task Force, Baltimore, Maryland), and moderator Maureen Conway (Vice President, The Aspen Institute; Executive Director, Economic Opportunities Program).

The COVID-19 pandemic placed enormous stress on small businesses and their workers, as closures and new public safety measures demanded that business owners shift operations and take creative steps to keep employees and customers safe. Small business owners became increasingly aware that the wellbeing of their employees is essential for business survival – and they forged new partnerships and took new approaches to support their workers.

Watch this discussion, hosted by the Aspen Institute Economic Opportunities Program and the National Fund for Workforce Solutions, to learn about strategies that small business owners and workforce organizations took to strengthen job quality for frontline workers in the wake of COVID-19. In this session, we hear from two restaurant owners in Baltimore, along with a workforce professional who helped them prioritize job quality through the pandemic.

This report compiles insights from workforce professionals about the types of questions they ask employers. 210 workforce professionals in Cleveland, Indianapolis, and Philadelphia responded to a survey about the kinds of conversations they have with business representatives on topics related to workplace practices, environment, and equity and inclusion in the workplace.

This profile describes Linda Nguyen’s efforts to establish Community Benefits Agreements (CBAs) during her tenure with Jobs to Move America, a policy advocacy organization. JMA has taken an innovative approach to CBAs, developing contracts with businesses that receive public infrastructure funding. This resource can be useful for practitioners exploring different ways to structure CBAs to support quality jobs as well as those interested in the intersection of job quality and environmental advocacy.

This profile documents how YouthBuild Philly engages retail businesses to strengthen equity, inclusion, and retention for the young people the organization serves. Key practices include identifying quality jobs and providing training and coaching to frontline managers to foster supportive supervision. Workforce organizations seeking to forge stronger business partnerships that improve worker retention can learn from these approaches.

This series, informed by local job quality initiatives, can support workforce development professionals interested in beginning or strengthening engagement with employers to improve job quality. The reports are organized around three areas: 1) Strategies for Resourcing Job Quality Initiatives, with a focus on co-investment strategies with employers; 2) Practitioner competencies that can support staff engaged in job quality efforts with employers; and 3) Employer readiness characteristics to consider when determining employer partners. The last report also includes a link to a resource to help practitioners navigate employer resistance to change efforts. This series may also be useful for others interested in partnering on local job quality efforts, including economic development professionals and employers.

The Employer Engagement Question Bank is designed to help workforce professionals engage in conversations with businesses to support the job seekers they work with. This tool can be used to learn about a business with an eye toward providing workforce services, developing expertise about industry norms and practices, and building relationships that build credibility in discussions about strategies for promoting worker retention and advancement. The tool includes questions to build understanding of the business, its workforce needs, and a range of job quality factors including compensation, opportunities for advancement, and equity and inclusion. Workforce development practioners and other professionals who support workers can adapt the tool to meet their employer engagement goals.

This report examines definitions and research on job quality and provides a job quality framework based on findings. It focuses on job quality elements with the potential to support economic mobility. Designed to provide common ground for discussions around job quality, this report may be useful for practitioners and employers interested in exploring job quality frameworks and the link between job quality elements, worker well-being, and upward mobility.