The COVID-19 pandemic placed enormous stress on small businesses and their workers, as closures and new public safety measures demanded that business owners shift operations and take creative steps to keep employees and customers safe. Small business owners became increasingly aware that the wellbeing of their employees is essential for business survival – and they forged new partnerships and took new approaches to support their workers.

Watch this discussion, hosted by the Aspen Institute Economic Opportunities Program and the National Fund for Workforce Solutions, to learn about strategies that small business owners and workforce organizations took to strengthen job quality for frontline workers in the wake of COVID-19. In this session, we hear from two restaurant owners in Baltimore, along with a workforce professional who helped them prioritize job quality through the pandemic.

Questions about the future of work shifted during the pandemic, prompting overdue discussions about workplace health and safety, the unemployment system, health insurance, and fair wages and benefits. What policies can support a thriving future of work? What roles do we want private business to play? And what strategies will build a future of work that addresses long standing inequities and inequalities and provides opportunities for all to thrive? California’s Future of Work Commission and Jobs and Recovery Task Force had been working on these questions since before the pandemic and had begun implementing innovative policies to address the critical challenges facing working people in today’s economy and tomorrow’s.

This op-ed discusses the important role of domestic workers such as nannies, housecleaners, and homecare workers in our society and economy and offers ideas on how we can value and support its importance.

This report compiles insights from workforce professionals about the types of questions they ask employers. 210 workforce professionals in Cleveland, Indianapolis, and Philadelphia responded to a survey about the kinds of conversations they have with business representatives on topics related to workplace practices, environment, and equity and inclusion in the workplace.

This article highlights how public procurement can be a strategy to improve job quality.

This op-ed discusses the important role of essential workers and how coming out of the pandemic, we can ensure their contributions are fully recognized and valued.

This publication provides a guide to re-opening businesses in the restaurant sector and sets out a long-term vision for the restaurant industry after the shock of COVID-19. Based on input from restaurant owners across the country, the roadmap identifies ways restaurateurs can reimagine how they operate as practical, sustainable, and ethical businesses, including by reforming tipping and restaurant minimum wages. The business examples and innovative ideas have relevance for restaurant owners who are navigating the crisis and for workers and their advocates with a stake in the sector’s trajectory after COVID-19.

This guide identifies policies employers can enact to support workers during COVID-19, which can be applied in other moments of workplace upheaval. There are sections on providing emergency benefits to workers, ensuring a safe workplace, and how to support workers who are furloughed or laid off. This publication includes tangible solutions that employers can implement, such as exploring a work-sharing agreement or increasing flexibility of scheduling. While designed for employers, this guide may also be useful for worker advocates and workforce professionals who work closely with employers to support workers.

This series, informed by local job quality initiatives, can support workforce development professionals interested in beginning or strengthening engagement with employers to improve job quality. The reports are organized around three areas: 1) Strategies for Resourcing Job Quality Initiatives, with a focus on co-investment strategies with employers; 2) Practitioner competencies that can support staff engaged in job quality efforts with employers; and 3) Employer readiness characteristics to consider when determining employer partners. The last report also includes a link to a resource to help practitioners navigate employer resistance to change efforts. This series may also be useful for others interested in partnering on local job quality efforts, including economic development professionals and employers.

The Employer Engagement Question Bank is designed to help workforce professionals engage in conversations with businesses to support the job seekers they work with. This tool can be used to learn about a business with an eye toward providing workforce services, developing expertise about industry norms and practices, and building relationships that build credibility in discussions about strategies for promoting worker retention and advancement. The tool includes questions to build understanding of the business, its workforce needs, and a range of job quality factors including compensation, opportunities for advancement, and equity and inclusion. Workforce development practioners and other professionals who support workers can adapt the tool to meet their employer engagement goals.