The personal and economic needs of gig workers can be as varied as the platforms they use. In what ways is independent work working for people? In what ways can it pose problems? How can we build systems in which gig work is good work?

As a society that encourages work, we need to also consider what the rewards for hard work should be. We know that working people need access to benefits such as health insurance and paid sick days, but who should provide them? What kind of flexibility do workers need and how well does that match with business needs for flexible access to workers? Can gig jobs support both thriving businesses and thriving workers and families?

This event explores the issues and opportunities facing gig workers and offers ideas for building supports to make gig work good work.

While the low quality of many “essential” jobs became more apparent during the pandemic, the issue of low-quality jobs is longstanding. This publication is based on a survey of organizations about their efforts to advance job quality. Survey responses were gathered before the effects of the pandemic took hold, and understanding perspectives on job quality then can give us important insights as we tackle the urgent challenge of improving job quality now. Many organizations are working to improve job quality both within their own organizations and externally, but they face a variety of challenges. They are eager for more tools and resources to support their efforts.

This report details the findings of a stable scheduling study conducted at Gap stores by an interdisciplinary team of academics. During the pilot study, stores in San Francisco and Chicago implemented stable scheduling practices, including two-week advance notice, elimination of on-call scheduling, tech-enabled shift swapping, and targeted additional staffing. Findings included a 7% increase in median sales and 5% increase in labor productivity at treatment stores. This study’s findings help to demonstrate the potential business benefits of stable scheduling.

This is a profile of Charm City Run, a Baltimore-area running and walking specialty store, as part of the Good Companies/Good Jobs initaitive research.

This Harvard Business Review article, written by a professor of operations at MIT Sloan School of Management, explains research findings about why good jobs—those with livable wages, predictable hours, training, and opportunities for promotion and growth—can also make retail businesses more stable and competitive. This article can be used to understand the business case for the “Good Jobs Strategy,” which involves investing in labor while strengthening operational effectiveness.

This discussion paper is designed to help Community Development Financial Institutions (CDFIs) define and measure job quality. It defines a quality job as one that contains most (if not all) of five elements: a living wage, basic benefits, career-building opportunities, wealth-building opportunities, and a fair and engaging workplace. The paper offers impact measurement practices to assess and report on job quality to help CDFIs encourage and support their business borrowers to enhance the quality of jobs they offer. While this resource is written for lenders, it has applications for all practitioners seeking to define and measure job quality within a firm.

As work demands more of employees’ time, many are asking: How can I earn a living while making sure my family doesn’t fall behind? Workers across all income brackets struggle with the United States’ outdated work-life policy framework, but the balancing act is particularly challenging and risky for low- and moderate-income workers and their families who have smaller financial margins and a weak safety net.

In her book, Finding Time: The Economics of Work-Life Conflict, Heather Boushey argues that resolving work-life conflicts is as vital for individuals and families as it is essential for realizing the country’s productive potential. Boushey, executive director and chief economist of the Washington Center for Equitable Growth, presents detailed innovations — at municipal, state, and company levels — that illustrate how US policy can ease the burden on American families and ensure our country’s economic stability. Through personal anecdotes, real-life profiles, and extensive statistical research, Boushey demonstrates that economic efficiency and equity can be reconciled if we have the vision to forge a new social contract for business, government, and private citizens.

This event discusses the dynamic of retail during the holidays, which are a critical time for retail companies and workers. The National Retail Federation anticipates that holiday sales this year will make up approximately 19 percent of the retail industry’s annual sales of $3.2 trillion. Holiday spending also impacts the paychecks, schedules, and work-life balance of the 15 million retail workers in the United States, who make up more than 10 percent of total US employment. For these workers, the holidays often amplify year-round job stress they already face, including stress caused by unpredictable and changing work schedules, on-call shifts that may not materialize, and unexpected early dismissals. Unstable schedules — combined with other common workplace conditions like lack of paid leave, low wages, and little investment in workforce training — reduce employee engagement and contribute to high turnover and job instability.

Headlines about work abound with projections that employment as we know it is quickly fading away. Jobs are sliced-and-diced into “micro-tasks,” and employees are replaced by an army of contractors. Some blue-collar workers do not even know whom they work for, technically, due to the layers of contracting that separate them from the company to which they deliver services. The on-demand or “sharing” economy is exploding. Microenterprises are proliferating. Estimates of the percentage of the workforce that is “contingent” (or freelance, contract or self-employed) range widely from four to 40 percent.

This panel discusses the scope of these phenomena, what is driving this trend, and the implications for workers trying to earn a living in today’s economy. As the social contract between employers and employees deteriorates, how do workers access stable and adequate incomes, protections from abuse, and basic benefits like health care and retirement? As the nature of work evolves, how should labor and social policies evolve to ensure work in America can still lead families to a better future? Panelists explore policy alternatives for today and for the future.

The Future of Work for Low-Income Workers and Families is a policy brief aimed at state policy advocates and policymakers seeking to help low-income workers and their families secure healthy economic livelihoods as the nature of work evolves in the United States. Published by the Working Poor Families Project in December 2015, the brief was written by Vickie Choitz and Maureen Conway. This brief reviews the major forces shaping the future of work, including changes in labor and employment practices, business models, access to income and benefits, worker rights and voice, education and training, and technology. Across these areas, we are seeing disruptive change in our economy and society resulting in increasing risk and challenges for low-income workers, in particular.