This Harvard Business Review article, written by a professor of operations at MIT Sloan School of Management, explains research findings about why good jobs—those with livable wages, predictable hours, training, and opportunities for promotion and growth—can also make retail businesses more stable and competitive. This article can be used to understand the business case for the “Good Jobs Strategy,” which involves investing in labor while strengthening operational effectiveness.

This discussion paper is designed to help Community Development Financial Institutions (CDFIs) define and measure job quality. It defines a quality job as one that contains most (if not all) of five elements: a living wage, basic benefits, career-building opportunities, wealth-building opportunities, and a fair and engaging workplace. The paper offers impact measurement practices to assess and report on job quality to help CDFIs encourage and support their business borrowers to enhance the quality of jobs they offer. While this resource is written for lenders, it has applications for all practitioners seeking to define and measure job quality within a firm.

As work demands more of employees’ time, many are asking: How can I earn a living while making sure my family doesn’t fall behind? Workers across all income brackets struggle with the United States’ outdated work-life policy framework, but the balancing act is particularly challenging and risky for low- and moderate-income workers and their families who have smaller financial margins and a weak safety net.

In her book, Finding Time: The Economics of Work-Life Conflict, Heather Boushey argues that resolving work-life conflicts is as vital for individuals and families as it is essential for realizing the country’s productive potential. Boushey, executive director and chief economist of the Washington Center for Equitable Growth, presents detailed innovations — at municipal, state, and company levels — that illustrate how US policy can ease the burden on American families and ensure our country’s economic stability. Through personal anecdotes, real-life profiles, and extensive statistical research, Boushey demonstrates that economic efficiency and equity can be reconciled if we have the vision to forge a new social contract for business, government, and private citizens.

This event discusses the dynamic of retail during the holidays, which are a critical time for retail companies and workers. The National Retail Federation anticipates that holiday sales this year will make up approximately 19 percent of the retail industry’s annual sales of $3.2 trillion. Holiday spending also impacts the paychecks, schedules, and work-life balance of the 15 million retail workers in the United States, who make up more than 10 percent of total US employment. For these workers, the holidays often amplify year-round job stress they already face, including stress caused by unpredictable and changing work schedules, on-call shifts that may not materialize, and unexpected early dismissals. Unstable schedules — combined with other common workplace conditions like lack of paid leave, low wages, and little investment in workforce training — reduce employee engagement and contribute to high turnover and job instability.

Headlines about work abound with projections that employment as we know it is quickly fading away. Jobs are sliced-and-diced into “micro-tasks,” and employees are replaced by an army of contractors. Some blue-collar workers do not even know whom they work for, technically, due to the layers of contracting that separate them from the company to which they deliver services. The on-demand or “sharing” economy is exploding. Microenterprises are proliferating. Estimates of the percentage of the workforce that is “contingent” (or freelance, contract or self-employed) range widely from four to 40 percent.

This panel discusses the scope of these phenomena, what is driving this trend, and the implications for workers trying to earn a living in today’s economy. As the social contract between employers and employees deteriorates, how do workers access stable and adequate incomes, protections from abuse, and basic benefits like health care and retirement? As the nature of work evolves, how should labor and social policies evolve to ensure work in America can still lead families to a better future? Panelists explore policy alternatives for today and for the future.

The Future of Work for Low-Income Workers and Families is a policy brief aimed at state policy advocates and policymakers seeking to help low-income workers and their families secure healthy economic livelihoods as the nature of work evolves in the United States. Published by the Working Poor Families Project in December 2015, the brief was written by Vickie Choitz and Maureen Conway. This brief reviews the major forces shaping the future of work, including changes in labor and employment practices, business models, access to income and benefits, worker rights and voice, education and training, and technology. Across these areas, we are seeing disruptive change in our economy and society resulting in increasing risk and challenges for low-income workers, in particular.

Also known as the “gig economy,” “consumer-to-consumer sharing,” and “peer-to-peer marketplaces,” the term “sharing economy” is used to describe a wide variety of exchanges between people, including property, skills, labor, or space.

Sharing economy companies include Airbnb (rent a room or your house), Uber (provide rides), TaskRabbit (do chores for others), and Instacart (be a personal grocery shopper), to name a few. There were an estimated 80 million sharers in the United States in 2013 – although that included 33 million “resharers,” those who buy and/or sell pre-owned goods online at sites like Craigslist (Vision Critical and Crowd Companies).

Revenue estimates vary from $3.5 billion in the U.S. in 2013 (Forbes) to $335 billion globally in 2025 (PricewaterhouseCoopers). Many have touted this system’s benefits for consumers, including convenient and affordable services and shared goods. But what are the benefits — and the downsides — of the sharing economy for the workers who provide the services? What is the influence of the sharing economy on the future of work? What are the implications for public policy and business practice?

Panelists explored these issues and more.

This foundational brief encourages the workforce development field to implement a broader range of workforce interventions to improve the lives of workers in low-wage work by focusing on both career mobility and basic economic stability. It provides a useful framework for job quality efforts, identifying approaches that not only build ladders, or help low-wage workers advance into better jobs, but also raise the floor, or help make workers’ current jobs more stable so that they can take advantage of upskilling and mobility opportunities.

In this brief, we provide an overview of work in the direct-care industry and profile PHI (Paraprofessional Healthcare Institute), an organization dedicated to improving job quality in the industry. Our goal is to offer information to those involved in workforce development about the challenges of work in the direct-care industry and the strategies PHI uses to promote job quality improvements.

On July 25th 2012, the Aspen Institute Workforce Strategies Initiative hosted a conversation titled, “Taking Inventory of Retail Jobs: A Discussion on Work in the Retail Industry.”

Featuring: Carrie Gleason, Executive Director, Retail Action Project; Kim Owen, Vice-President of Human Resources (retired), QuikTrip Corporation; Zeynep Ton, Adjunct Associate Professor, MIT Sloan School of Management. Moderated by Steven Greenhouse, Labor and Workplace Reporter for The New York Times.

This is the third conversation in a roundtable series in 2012 titled “Reinventing Low-Wage Work: Ideas That Can Work for Employees, Employers and the Economy.” Low-wage jobs are a growing part of the U.S. economy, and AspenWSI is excited to continue this conversation about the nature of low-wage work, the challenges it presents to workers, businesses and the economy, and the opportunities we have for addressing these challenges at the Aspen Institute at a time when jobs and the economy are such critical topics for our country.