This series of publications for workforce professionals explains why the time is right to focus on job quality work and offers a series of practical recommendations for job training programs seeking to deepen employer engagement and strengthen support for lower-income workers.

This discussion paper is designed to help Community Development Financial Institutions (CDFIs) define and measure job quality. It defines a quality job as one that contains most (if not all) of five elements: a living wage, basic benefits, career-building opportunities, wealth-building opportunities, and a fair and engaging workplace. The paper offers impact measurement practices to assess and report on job quality to help CDFIs encourage and support their business borrowers to enhance the quality of jobs they offer. While this resource is written for lenders, it has applications for all practitioners seeking to define and measure job quality within a firm.

Central to effective employee ownership is active, genuine engagement of employees in workplace decision making. This guide from the Democracy at Work Institute provides an overview of the pillars that cooperatives should center when framing an engagement plan. Brief examples are provided, as well as links to further information.

Labor unions traditionally have been the voice of workers seeking better pay, benefits, and jobs and have been a critical means for working people to improve their working conditions, incomes, and social standing. Union membership has fallen from a high of 34.8 percent of wage and salary workers in 1954 to 11.1 percent in 2014. A number of states and the courts have taken actions that weaken labor unions. Indiana, Michigan, and Wisconsin have joined 22 other mostly southern and western states and adopted “right to work” laws that undermine labor union membership.

The future of workers’ voice in shaping their jobs today and tomorrow is at a crossroads. This event discusses the big questions governing that future. Are traditional labor unions able to successfully represent workers today — especially those in fast-growing, low-wage service sector jobs — or have they been too weakened? What are the new models and organizations that have started to emerge over the last two decades? And fundamentally, how can the nation hear from workers themselves and understand their experience of work today if there is no organized voice that brings their perspective to public and private discussions about jobs and work?

In MIT Sloan professor Zeynep Ton’s game-changing book, The Good Jobs Strategy: How the Smartest Companies Invest in Employees to Lower Costs & Boost Profits, she discusses how companies such as Costco offer good jobs to workers, low prices and excellent service to customers, and great returns to shareholders all at the same time. What makes good jobs not only possible but very profitable—even in low-cost service businesses—is a set of counterintuitive choices that transforms the company’s investment in workers into high performance. What are these choices? Offer less, combine standardization with empowerment, cross-train, and operate with slack. It’s a combination that lowers operating costs, increases worker productivity, and, as “The Good Jobs Strategy” shows over and over, puts workers — yes, even cashiers and stockroom workers—at the center of a company’s success. In this strategy, “everyone — employees, customers, and investors — wins.”

In this discussion, Zeynep Ton and Richard Galanti, Executive Vice President, Chief Financial Officer and Director of Costco Wholesale Corporation, explore how the strategy works in a company like Costco and the implications for creating better jobs in our economy.

This foundational brief encourages the workforce development field to implement a broader range of workforce interventions to improve the lives of workers in low-wage work by focusing on both career mobility and basic economic stability. It provides a useful framework for job quality efforts, identifying approaches that not only build ladders, or help low-wage workers advance into better jobs, but also raise the floor, or help make workers’ current jobs more stable so that they can take advantage of upskilling and mobility opportunities.

In MIT Sloan professor Zeynep Ton’s game-changing book, The Good Jobs Strategy: How the Smartest Companies Invest in Employees to Lower Costs & Boost Profits, she proves that it is possible to offer good jobs to workers, low prices and excellent service to customers, and great returns to shareholders all at the same time. What makes good jobs not only possible but very profitable—even in low-cost service businesses—is a set of counterintuitive choices that transforms the company’s investment in workers into high performance. What are these choices? Offer less, combine standardization with empowerment, cross-train, and operate with slack. It’s a combination that lowers operating costs, increases worker productivity, and, as The Good Jobs Strategy shows over and over, puts workers—yes, even cashiers and stockroom workers—at the center of a company’s success.

In this book talk, Ton discusses The Good Jobs Strategy and its implications.

This article includes information and approaches for developing ownership cultures that align employee and company interests. Practices discussed can be applied across a range of different ownership structures and draw from the authors’ personal experiences as well as case studies to highlight practical considerations for implementing employee ownership structures. Businesses and business support organizations who are implementing or exploring employee ownership structures may find this resource particularly useful.